Privacy Policy

Introduction

Zentient One and its affiliates ("Zentient One, we/us/our") are committed to safeguarding the privacy of our customers and users ("you/your") and the Personal Information you have entrusted to us. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it.
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Personal Information means information about an identifiable individual. It includes information that you have provided to us or was collected by us from other sources. It may include details such as your name and address, age and gender, personal financial records, identification numbers including your Social Insurance Number and personal references, to the extent permitted by local laws.

This Privacy Policy governs your use as a visitor and/or user to zentientone.com. Please read the Privacy Policy carefully. By using, accessing and/or visiting Zentient One, you accept and agree to the Privacy Policy. If you do not accept and agree to the Privacy Policy, you should immediately stop using, accessing, and/or visiting Zentient One.

We provide IT services, including providing customer support and processing customer provided data through our platform/website ("Platform" or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Platform, including any data files you upload.  This policy applies to visitors to our website and registered users of our Platform ("Users", "you", "your"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

• Required Information:
  To create an account and use our Platform, we require your email address. This is used primarily for account security and verification purposes.
• Optional Information:
  You may choose to provide additional information such as your name or phone number, but this is not required.
• User-Uploaded Files:
  Our Platform allows you to upload files containing various data types for processing according to the services you request. You are responsible for the data contained within the files you upload. We process this data solely to provide the requested Service back to you.

Information Collected Automatically

We currently do not use cookies or other tracking technologies for analytics, advertising, or cross-site tracking. However, essential technical mechanisms (which may include session tokens or similar technologies employed by our service providers) may be used solely to maintain your login session, ensure security, and enable the basic functionality of the Platform.

How We Use Your Information

We use the information we collect for the following purposes

• To Provide and Maintain the Service:
  To create and manage your account, authenticate users, prevent fraudulent activity (e.g., bots), and ensure platform security.
• To Process Your Data:
  To receive the files you upload and process the data within them using our backend APIs, returning the results to you as part of the Service. The specific processing performed depends on the service requested by you and may evolve as the Platform grows.
• To Communicate With You:
  To respond to your inquiries or provide support (if contact information is provided). If you opt-in, we may use your email address to send you a periodic newsletter or other updates you have consented to receive.

How We Share Your Information

We use the information we collect for the following purposes

• Service Providers:
  We use third-party service providers for essential backend infrastructure, data storage (including your profile information and uploaded files), authentication, and general platform operation. These providers only process your information on our behalf and under our instructions to operate the Platform.
• Legal Requirements:
  We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers:
  In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

We do not share the content of your uploaded files with any third parties, except as necessary for storage via our infrastructure service providers or as required by law.

Data Security

We take reasonable measures to protect your information:

• Encryption:
  Data transmission between your browser and our Platform is encrypted.
• Storage:
  Your account information and uploaded files are stored using secure third-party hosting providers. We rely on the security measures implemented by these providers. Data is primarily processed and stored within the United States.
• Disclaimer:
  While we strive to use commercially acceptable means to protect your Personal Information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your account information (email address, any optional information provided) and any files you have uploaded for as long as your account is active or as necessary to provide you with our Services.  You have the ability to delete the files you have uploaded to your profile and to delete your entire account. Upon account deletion, your personal information and associated uploaded files will be removed from our active systems, subject to necessary archival or backup retention periods or legal obligations. We do not have a predefined maximum retention period beyond user control via account deletion.

Your Rights and Choices

We take reasonable measures to protect your information:

• Account Information:
  You can typically review and update optional account information through your profile settings.
• Uploaded Files:
  You have control over uploading and deleting the files associated with your account via the Platform interface.
• Account Deletion:
  You can delete your account at any time through the Platform settings or by contacting us.Communications: You can opt-out of receiving optional communications like newsletters by using the unsubscribe link within the email or contacting us.
• Access/Correction:
  For requests regarding accessing or correcting information not manageable through your account settings, please contact us using the details below.

Children's Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Information, please contact us.

International Users

Our Platform is hosted and operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information, including personal data and uploaded files, will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Service, you consent to this transfer, storage, and processing in the United States.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also notify you through email or a notice on the Platform. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
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Zentient One
Houston, Texas
info@zentientone.com
713-635-9515